What forms of payment do you accept online?
We accept payment by PayPal and BACS (Direct transfer from Bank Account).
How much do you charge for delivery?
When you buy products online, delivery charges are calculated depending on their weight. You have two options within the UK of what delivery service you would like;
Standard; if you choose this service for postage and packaging, BodyMOT Systems accepts no liability for lost products using this service. A cheaper service has it’s risks to which you are solely responsible for.
Recorded, slightly more expensive although your order can then be tracked allowing both BodyMOT Systems and the Customer to locate the package during any stage of it’s journey to you.
Do you deliver or send products outside of the UK?
Yes we do and charges for delivery are based on the international shipping charges and also weight.
When will I receive my order?
Deliveries to the UK are usually delivered using Royal Mail. Each item has an estimated shipping time associated to it. Once the item has been dispatched an email will be sent to you to confirm this.
We aim to ensure that the items in your order reach you in perfect condition. If you are disappointed in any way we would like to know immediately, please review the returns procedures below:-
You may contact us about replacement or damaged items by emailing: firstname.lastname@example.org
Under the Consumer Protection (Distance Selling) Regulations Act 2000, you have the right to cancel your order within 7 days of receipt of the goods without giving a reason. You must bear the costs of returning the goods to us. A refund will only be given immediately if the packaging is not broken and we receive the goods in good condition. To carry this out please re-package the item and send it accompanied by the original delivery documentation including your name & billing address to: BodyMOT Systems, 149 Lake Road, Poole BH15 4LQ. Please retain proof of postage. This will be required in the eventuality of your returned goods not arriving back with us. Reasonable care must be taken when packaging the parcel and returning it so that the items are not damaged in transit. On receipt of the returned item:
What we collect
We may collect the following information:
Name and payment details
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. We only hold the information you supply us with which is generally Name, Address, Email and possible Contact number. We obtain these details when you make contact with us: enquiries, purchases, or training.
We always treat it with the highest standards of security and confidentiality, and rest assured, we never pass on, sell or swap your information with any other company for their own marketing purposes. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Your information allows us to update you with news of any new course that may be of interest to you. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. We are committed to looking after your data and we will always put you first.
You also have the right to:
- Ask that we correct or update any personal information that is incomplete, inaccurate or out of date.
- Ask that we erase your personal data from our systems.
- Ask that we stop processing your data or restrict processing where we haven’t compelling legitimate grounds which override your interests, rights and freedoms.
- Request access to the personal information we hold about you.
- Object to us profiling your data, where we haven’t compelling legitimate grounds which override your interests, rights and freedoms.
- Request that any data provided by you in the context of actively consenting to some form of processing, be returned to you or transferred to another company in electronic form.
- Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK – please see below for more information.
If you would like to exercise any of these rights, please get in touch with us through our website. Please note that we may ask for proof of identity before providing or updating any personal information we hold about you and if we have a legitimate reason as to why we are unable to fulfil any requests, we will always explain the reasons why.