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COVID-19 Updates

Important information you must read before your face-to-face appointment

Clinic Hygiene & Sanitation

I ensure my Clinic operates to the strictest hygiene and sanitation protocols in place to protect my patients, clients and myself.  Despite these precautions there remains a risk of transmission of COVID-19.

Leaving your home increases your risk of exposure to COVID-19, I have a maximum of four face-to-face appointments per week, but I still cannot guarantee zero risk to you as a result of attending clinic.  With the new strain of COVID-19, we are all at risk, please choose wisely when requesting an appointment.

All individuals who have symptoms of COVID-19 are encouraged to stay home and self-isolate.

Pre-Appointment COVID-19 Questionnaire

Upon booking your appointment, within your confirmation booking email, you shall be given a link to a vital pre-appointment COVID-19 Relative Risk eForm.  This need to be completed and sent back to me prior to arriving for your appointment.  If you fail to complete this eForm prior to your appointment, you will be required (by law) to complete the eForm at your appointment taking up vital face-to-face screening and treatment time.

When you arrive

When you arrive for your appointment please park on the drive in front of the gate and remain in your car.  I will come and collect you once the clinic has been thoroughly cleaned.  I have allowed 30 minutes between appointments for this.  You shall need to arrive at your appointment alone, this includes dogs but excludes medical dogs.  If you are the parent of a child (under 18 years) and live in the same household you are both welcome to the appointment with the necessary PPE (Mask and gloves).

Before stepping out of your car

Please stay in your car, I shall come to your car to take your temperature through the window. The temperature gauge is a non-contact forehead gauge of which only I shall touch. Avoid having the heating on in your car or drinking a hot drink prior to your appointment as we may get a false-positive temperature test results which will lead to a decline of your appointment. If your temperature is raised, your appointment shall be cancelled and rescheduled for another day. Please do not bring unnecessary coats or bags into the clinic.

Your Personal Protective Equipment (PPE)

Please make sure you have your own face mask and gloves and you are wearing both prior to stepping out of your vehicle for your appointment.  You will need to wear your face mask throughout your appointment.  The inability to socially distance during our appointments increases our risks and therefore the protocol needs to be adhered to to protect both of us and our families.  Failure to wear your PPE (gloves and mask) will result in rescheduling your appointment.  Legally, I am not be able to lend you any PPE.

Whilst in the Clinic

Unfortunately, you will not be allowed to consume any fluids or food whilst in the clinic environment.  Not only is it a bit tricky when wearing a face mask (!) but it also increases risks.  If your health means you need to consume food/drink regularly, we can pause your appointments for you to take rest-bites in the garden.  This will ensure we remain focused on all aspects of your health during your appointments. Please try to ensure 2 meter distancing wherever possible. Fabric pillow cases will not be used, only wipe clean plastic covers. Disposable paper towel will cover the treatment couch, but no blankets or soft towels will be used. Where and when possible, windows, fans and door will be open to increase ventilation.

Payment and rebooking

When you are making your appointment with me, you shall be invoiced digitally for your session.  Payment will need to be taken online to secure your booking.  No cash or credit cards will be accepted at your appointment. Post your appointment we shall make the decision on when your next appointment will be needed.  As from January 2021, I shall only be opening my private clinic two-days per week.  This has been a conscious decision to limit the footfall to my clinic thus reducing the exposure rate for COVID-19 transmission.

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